all sales are final. no exchanges or refunds at this time. unless you have recieved the wrong item then what you do is return the wrong item with proof then you will recieve a refund 

Shipping is not included with price of the product. Shipping is an additional fee. creative paintings will update you about your order. once your order is in the hands of the postal service it is them you would contact with any mailing issues. creative paintings will try to help if possible. the canvas will be properly packaged to insure a safe journey to you. your order will be shipped according to its wheight. your order will also be shipped through USPS. all items are packaged with care . any questions please feel free to cantact creative paintings .